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Please be informed that our frozen goods and dry goods will be delivered separately, by different logistics companies.
Our frozen goods take about 2-3 working days (excluding Public Holidays) and our dry goods take about 4-5 working days (excluding Public Holidays.
HOW DO YOU SHIP PACKAGES?
Dry Goods
Signature Penang Paste | Chilli Chilli Series | Natural Noodles
Packages will be shipped through Parcelhub or Lalamove. Either one, you will receive a notification from us regarding the delivery arrangement. Kindly be aware of your Whatsapp, Email or Text Messages via the phone number you used to order.
Frozen Goods
Nyonya Frozen Dishes | Frozen Satay Series
Packages will be shipped through Whallo logistics. Either one, you will receive a notification from us regarding the delivery arrangement. Kindly be aware of your Whatsapp, Email or Text Messages via the phone number you used to order.
DO YOU SHIP OVERSEAS?
At the moment we only ship to Malaysia & Singapore.
HOW LONG DOES SHIPPING TAKE?
Dry Goods
Signature Penang Paste | Chilli Chilli Series | Natural Noodles
• 2-3 Days to Deliver (+ 1-2 Days Processing Time )
Frozen Goods
Nyonya Frozen Dishes | Frozen Satay Series
• 2-3 Days to Deliver (+ 1-2 Days Processing Time )
WHAT IS THE SHIPPING FEE?
Dry Goods
Purchase above $60 to enjoy FREE Delivery. For orders below $60, there will be a $10 delivery charges unless it is a promotional combo.
Frozen Goods
Purchase above $100 to enjoy FREE Delivery. For orders below $100, there will be a $10 delivery charges unless it is a promotional combo.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, we are able to provide tracking information on all orders if you contact our team. We normally do an update via Whatsapp.
Alternatively, you may use third-party tracking websites such as https://tracking.my to insert your tracking number.
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We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when the order is placed.
Customers will receive an email confirming their order shortly after the order is placed. If the customer does not receive this email confirmation, please double-check any spam folders. Pinxin Vegan, cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
Customers are responsible for providing Pinxin Vegan with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. Pinxin Vegan does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
Pinxin Vegan accepts refunds/exchanges only in the case of a faulty product or spoilt food that is not received in a good condition. We will be available to contact via our email at pinxinmalaysia@gmail.com or here.
Do hit us up if you have any enquiries or issues with your purchase. We are more than happy to help!
